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PACS: Enhancing Radiology Workflow - Integrating PACs is key.

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* This is a re-print of my article that ran in rt-image, vol. 21, no. 35 in Sept. 2008*

PACS is ubiquitous. At one time or another, whether attending the Society for Imaging Informatics in Medicine (SIIM) conference, researching the latest technologies in imaging informatics or evaluating PACS vendors, we have all heard statements to that effect.

That means a second round of PACS implementation – consisting of ripping out the old and putting in the new – is underway. There can be many different reasons why an organization may have lost faith in its initial PACS vendor – perhaps for not providing adequate support, having annual costs that are too high or not improving their software in the direction that is needed.

Or, maybe a vendor’s product does not fit into an organization’s workflow. That is a surprising reason, but it is occurring to some users. During early implementations of PACS, the goal was to get images stored into PACS without much thought given to the other work that occurred in obtaining the images.

For your next PACS implementation, be sure to fix your workflow woes by making sure that you understand how to better integrate PACS into your imaging department’s workflow.

Looking at Workflow Nuances

Before discussing the integration of PACS and radiology workflow, a review of imaging workflow basics is necessary. In its simplest form, the workflow consists of: order entry; receiving the patient; imaging; evaluating the images; releasing the patient; submitting the images for interpretation; interpreting the images (dictation); transcription of the report; and, finally, signing the report.

These steps seem pretty unremarkable until you analyze the nuances that occur at the transitions of each phase. It is at the transition points in the imaging phases that imaging informatics can really make an improvement in the overall workflow.

And, in the interpretation process, technology can make enormous improvements during those transition phases and the actual interpretation process itself. Extra efforts should be undertaken to ensure complete documentation of existing workflows from the very beginning of the imaging process (order entry) through the signing of the final report. Only then should the project to go from analog to digital workflow begin.

Early Oversights

One of the primary things that PACS vendors failed to provide in the early versions of their systems was the inclusion of functionality allowing the integration of the radiology workflow nuances into the PACS workflow. In its standard form, PACS vendors simply allowed studies to be in one of two statuses – unread studies and read studies.

The basic PACS workflow was to image a patient, send the studies to PACS in an unread status, and have the radiologists interpret the study, changing the study to a read status. All the other workflow that occurred in radiology never changed.

Orders were provided via written scripts and entered into a hospital information system/radiology information system (HIS/RIS). This generated the printing of a paper requisition that served as a transportation slip, patient identifier, a tickler indicating a study needed to be performed, and, ultimately, a document handed to the radiologist stating that a study was ready to be read.

Properly Integrated PACS

Now, having a fresh picture in your mind of how radiology workflow used to occur (or still does for those who didn’t integrate it properly), and understanding the various areas in which a study progresses through its lifespan, taking the paper out of the workflow and moving into the “Digital Era” should become more clear.

Here is a scenario with a properly integrated PACS:
  • Study is ordered and the patient is processed into the department.
  • After arrival is completed electronically, the technologist, viewing a RIS-based work list, sees that order appear on the screen.
  • The technologist can then optionally print out a small card for use in transporting of this particular study to be performed on an inpatient.  If the patient is an emergency department patient or an outpatient, the technologist can simply call the patient back into the imaging room.
  • The technologist finds a study to be performed on the imaging device modality worklist, selects the correct patient from the list, and begins the imaging exam. If this is a completely integrated system, the initiation of a study on the imaging device would change the order’s status in the RIS to a “begin procedure” or “start procedure”.
  • Imaging performed in the study is sent to PACS.  Once the images arrive in PACS, they would be in a “performed” status.
  • The technologist then moves to a PACS workstation, finds that particular study on the worklist (set to display only studies that have not been marked as reviewed), and opens it up for viewing. While the study is opened, the technologist will review each image in the study, ensuring it is in the proper sequence, as an appropriate window/level, and is of overall diagnostic quality.
  • While the study is opened, the technologist can scan any paper documents developed during the study (contrast questionnaires, etc.) and provide the radiologist with pertinent patient history through the use of a “study notes” type of tool.
  • After assuring the study is diagnostic, scanning in paper documents, and providing study notes, the technologist then changes the study from a “performed” status to a “reviewed” status. This equates to the technologist handing the radiologist a piece of paper saying that the study is ready for interpretation. The study is no longer visible on the technologist’s PACS worklist (which was set to show only performed studies) and appears on a radiologist’s worklist (which is set to show only reviewed studies).
  • The radiologist opens the study for interpretation, and, through properly deployed hanging protocols, views not only the images of the study but is automatically presented with the patient history and any scanned documents.
  • Through the use of voice recognition technology, the radiologist begins a dictation session from within the open study. After the interpretation, the radiologist either reviews and signs the report immediately (placing the study into a “reported” status), or sends the report to a transcription for verification (placing a study into a “dictated” status). Within a short period of time, the review process is completed, and the report is sent back to the radiologist for signing, at which time the radiologist will verify the reports and sign it, thus placing the study into a “reported” status.

Easier Said Than Done

Now, while it is very easy to document such a system on paper, correct implementation is a completely different matter. Obviously, there are multiple components that need to be put into place to allow such a tight integration. Migration to a workflow such as the one listed above cannot happen solely upon the purchase of a PACS.

An appropriately functioning HIS/RIS, voice-recognition dictation, and document scanning solution all must be part of the implementation. If you have members of your project team who balk at higher prices that come with this functionality, it is important to be sure to explain to them how this is needed to improve overall workflow.

After reviewing the 10 steps listed above, I hope that it is easier to realize that simply allowing a study to be marked as “read or unread” does not fit the bill anymore. Vendors have to work toward providing a PACS solution that fits the needs of the radiology department.

Since the first generation of mainstream PACS 10 years ago, some vendors have realized the need to provide a multiple-step process for radiology studies in their PACS. However, whenever I visit SIIM or Radiological Society of North America and ask a new vendor if they provide multiple types of statuses for radiology studies, they still respond (with a curious look on their face), “Well, of course we do. Look here. See? ‘Read’ and ‘unread’.”

I try to explain why I look for more than just two statuses; but if, after the first iteration of what I just described above, I still get a blank stare, you can bet the conversation is pretty much over.

Points to Ponder

Through this article, I hope to have accomplished two things. First, I hope I have effectively put into print what many PACS administrators have been trying to convey to vendors over the past two years which is, “Please build us a system that can adapt to what we do.”

Secondly, I hope I conveyed to PACS administrators, radiology managers, and IT directors how important it is to find a vendor whose system can provide all these finer points of functionality.
It is definitely worth the extra money to purchase this upfront.

It will save you time, effort, and even more money when you can start seeing a return on investment more quickly and prevents you from having to rework your PACS and radiology workflow two years after your initial purchase. If you don't properly integrate your workflow upfront, I will put my money on the fact that you will probably be reevaluating PACS vendors within three years.

More discussion on this topic can be found on my PACS administrator discussion forum at: http://www.jspacs.com. For information beneficial to new or even seasoned PACS administrators, visit http://www.pacs-admin.com.


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Last Updated on Sunday, 08 March 2009 15:47
 

PACS Certification: Two Vailid Options

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ABII® is a registered trademark of ABII® and SIIM®

Many healthcare career paths are built on successive education, and different ways of indicating ascension into higher levels of your profession are available. An obvious method is by the degrees that you obtain. Another common method is by obtaining certification along a logical progression of tasks or skill sets.

As the PACS administrator profession grows, so have the opportunities to obtain certification. Two organizations currently provide certification for PACS administrators. These two organizations are the American Board of Imaging Informatics (ABII) and the PACS Administrators Registry and Certification Association (PARCA). ABII offers the Certified Imaging Informatics Professional (CIIP) exam and PARCA offers a tract of exams that cumulate in the Certified PACS System Manager. I have had the opportunity to obtain both the CIIP exam from ABII and the CPSA level of certification through PARCA. A comparison of these two methods of certification is an ongoing hot topic among PACS administrators in the field. Regardless of which side you take or which certification method you prefer, there are unique aspects of each certification method that warrant consideration.

ABII
The American Board of Imaging Informatics and the CIIP exam were introduced during the 2007 SIIM conference. This exam has many myths associated with it. One myth is that it is associated with the American Registry of Radiologic Technologists (ARRT). This is not true. Yes, the CIIP exam has undergone psychometric development similar to that of the ARRT exams but it is in no way associated with the ARRT. The fact that the ARRT has served as a model for building the exam should be a comfort to those who take the exam in that it follows the many years of tradition that the ARRT exam has developed. No one can deny the fact that the ARRT is the obvious benchmark for testing in the medical imaging profession.

Another myth I hear debated among many PACS administrator's is that there is no way to prepare for the CIIP exam. This also is not true. The ABII website provides the test content outline which is a clear definition of the subject matter that can be found on the exam. Understanding each of these topics will help a CIIP candidate prepare for the exam. There are multiple ways to prepare for the CIIP exam. The best way to study for the exam is to simply be a PACS administrator for a year or two especially during an implementation, upgrade or replacement of a major system, such as PACS, voice recognition, or your HIS/RIS. Understanding and gaining experience in both clinical workflows and information system components is critical for being ready for this exam. Networking and attending seminars are also beneficial to gain critical knowledge for your profession and the exam.

PARCA
PARCA and the series of exams that encompass various levels of PARCA certification started a few years prior to the CIIP exam. This certification consists of a three tiered exam system. The entry-level exam Certified PACS Associate (CPAS) is made up of two tests. The first test evaluates a PACS administrator on their technical knowledge. The second test evaluates the PACS administrator on their clinical knowledge. These two tests can be taken in any order but are both required to progress to level 2.

Upon reaching level 2, an individual can take the Certified PACS Interface Analyst (CPIA) exam. The CPIA exam tests an individual on their understanding of DICOM and HL7. It also tests on troubleshooting in both areas. The second level 2 test an individual can take is the Certified PACS Systems Analyst (CPSA) which tests an individual on their ability and understanding of the various components of a PACS and system administration. Again, both of these tests are required for an individual to pass to the level 3 exam.

The Certified PACS System Manager (CPSM) is the final and encompassing exam. Holding this certification demonstrates that an individual has an advanced understanding of all imaging informatics topics which include image quality, advanced DICOM and HL7, security and systems integration.

As with the CIIP exam there are myths associated with the PARCA certification. The primary myth that I hear discussed is that you must study with materials from a specific organization in order to pass this exam. I can assure you that this is not true; I have never purchased any study materials from this organization, all preparation for PARCA exams were done based on my own experiences and learning.

Conclusion
Before giving my personal opinions of both certifying organizations, I feel compelled to offer a disclosure. I am a member of the CIIP item review committee as well as a CIIP item writer. I'll also reiterate that I hold both the CIIP and the CPSA certifications.

Both of these organizations offer positive things for PACS administrators. Primarily, both offer recognition that the individual has obtained a certain level of knowledge and understanding of the components and complexities of imaging informatics in today's healthcare environment. Additionally, both offer an increased level of professionalism in the rapidly evolving PACS administrator career. I will say that I feel there are distinct aspects of each exam. 

I feel the CIIP demonstrates concrete knowledge of PACS and the various components that interface with PACS. Additionally, I think the individual who holds a CIIP certification assures an employer or an organization a higher level of survivability during the crisis moments that imaging informatics can sometimes bring. It does this by assuring an understanding of all aspects of PACS encountered during day-to-day operations.

I feel the PARCA exams series also demonstrates concrete knowledge of PACS and all of the components involved. PARCA certification likewise assures an employer that an individual is qualified to operate autonomously in the imaging informatics field. Additionally, I would offer that the PARCA exam evaluates an individual on their ability to understand all of the aspects of imaging informatics that a PACS administrator may encounter throughout their career.

Ultimately, both certifying organizations hold critical places in the PACS administrator profession. Perhaps as PACS administrator's we should stop comparing and contrasting the two exams and work to obtain all levels of certification that we can.

 

* This article, written by John, was previously published in Health and Imaging IT 



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Last Updated on Sunday, 08 March 2009 15:49
 

JS PACS New Website Under Construction

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The new JS PACS website is currently under construction.  The site is on-line for users to view, but not all content is up and available.  To see all of the content, users must register with JS PACS. 
 
Some of the features that the JS PACS site will include when completed:
  • Improved discussion forum.
  • New JS PACS Chat-room.
  • File sharing area.
  • Integrated Calendar.
  • Instant messaging to online users
 
In addition to those tools, there will be articles written by John Sole, the president of JS PACS and other PACS administrators.  There will be resource links to other useful sites as well.
 
We hope that you find the new format of JS PACS more appealing and user friendly and that the site becomes your portal for all the PACS Administration information that you need.
 
Regards,
 
JS PACS 


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Last Updated on Tuesday, 03 March 2009 23:38
 


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